Help and FAQ

Can I buy from GATOKOOL yet?

We are currently preparing our selection of cat accessories. There are no products available for purchase at this time. We will publish our shipping and return policies before opening for sales.

What is GATOKOOL preparing?

A selection of care and play accessories for cats and the home you share. Check the measurements, variant, and instructions for each product once they become available.

How do I choose a size or variant?

Check the dimensions on the product page and for the selected variant. Measure your available space and take your cat's size into account. If any information is missing, please contact us before buying.

How do I use the toys?

Supervise playtime, check the condition of the pieces, and remove the accessory if it is damaged. Follow the product instructions and respect your cat's pace.

Where can I check shipping and returns?

Before enabling purchases, we will publish the destinations, costs, estimated delivery times, and the return procedure. If you have any questions while we prepare the shop, please write to us.

How do I contact GATOKOOL?

Use our contact form. If your query is related to an order, include the order number and the email address used for the purchase. Do not send passwords or credit card details.